Before shopping
Are all products environmentally friendly?
Yes, all products are made from natural plants. They can be degraded and recycled within a certain period of time under natural conditions. They do not contain any plastic or other non-degradable ingredients.
Is the product harmful to pets?
Our products are all artificially processed and will not produce burrs that may harm your companions. At the same time, products made from plants can effectively resist pet bites.
After payment, how long does it take to ship?
We will complete the shipment of your order within 48 hours of receiving your order. If no customs inspection is required, the order transportation time usually takes 7-12 days. Our customized products take 3-5 days to produce and then 7-12 days to transport.
I asked the customer service, but why didn't I get a reply?
Due to the impact of time difference, we may not be able to accurately and quickly reply to your questions, you can directly write to our mailbox, we will reply every day.
After-sales issues
Damaged goods
If the goods are damaged upon receipt, please take a photo and send it to our customer service and we will reissue a new product for your order.
Logistics information shows that the goods have arrived but I have not received how to do?
When the parcel is delivered, it is not necessarily delivered in person, the parcel may be placed at the door, mailbox, reception desk and other places by the courier, you can try to find it, if you can't find it, please contact our customer service.
Can customized goods be returned?
Due to the particularity of customized goods, we do not accept returns unless there is a quality issue.
I requested a refund, how long will it take for me to receive it?
We will process the refund as soon as possible. Due to bank operation time and cross-border refunds, generally speaking, the refund will arrive in your account within 3-20 working days.